Best Performance Frontiers for Buy-Online-Pickup-in-Store order fulfilment
نویسندگان
چکیده
منابع مشابه
A Behavioral Reasoning Analysis of Multichannel Consumers' Intention to Use Online Order/In-store Pickup Service
Many multichannel retailers are now offering customers the option to place their orders online and then pick them up from the retailers’ physical stores. As a relatively new type of multichannel retail service, the factors that influence consumers to use “online order/in-store pickup” (OOIP) remains largely unknown. This study uses the Behavioral Reasoning Theory to examine the factors that inf...
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“Online order/in-store pickup (OOIP)” service allows customers to self-collect their online orders from the retailers’ physical store at their convenience. This service provided by many multichannel retailers brings unprecedented control to customers in the order fulfillment process. This paper examines how need for control, a fundamental psychological trait impacts multichannel consumers’ expe...
متن کاملA Behavioral Reasoning Analysis of Multichannel Consumersâ•Ž Intention to Use Online Order/In-store Pickup Service
Many multichannel retailers are now offering customers the option to place their orders online and then pick them up from the retailers’ physical stores. As a relatively new type of multichannel retail service, the factors that influence consumers to use “online order/in-store pickup” (OOIP) remains largely unknown. This study uses the Behavioral Reasoning Theory to examine the factors that inf...
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متن کاملConsumers' Channel Choice and Inventory Management with Buy-Online-and-Pick-up-in-Store
With the development of E-commerce and IT facilities, the online and offline channel are integrated in multiple forms. We study consumers' channel choice and retailer's operational decisions with or without the introduction of Buy-online-pick-up-in-store implementation. We find that under these conditions BOPS is more profitable: (1) the inventory cost is high and additional sales are moderate;...
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ژورنال
عنوان ژورنال: International Journal of Production Economics
سال: 2019
ISSN: 0925-5273
DOI: 10.1016/j.ijpe.2019.01.037